Here at STEADfast IT, we pride ourselves on the fact that our customers enjoy a higher level of satisfaction than our competitors. That’s in large part because we’ve designed a system to make us faster, more efficient, and more secure than other MSPs.
There are a few key reasons our locally-based services give us a leg up over offshore MSPs:
Customer service is at the core of any end-user IT experience, and we are proud to say that ours is excellent. Our customers are our absolute top priority. When you’ve got a problem in your office, you need it resolved fast, and that can’t happen if communication is hindered by a poor connection or an inability to understand one another.
Your company’s data is valuable and private, and it should be kept that way. Because we want to protect our clients from every possible disaster, we offer backup services and data storage. However, our defenses don’t end there.
Not only does STEADfast IT encrypt all of your data before it ever leaves your premises, but we also store our data in a U.S.-based data center, located in Saratoga Springs, NY. Additionally, since none of your data ever goes offshore, we’re protected by U.S. laws, so you never have to worry about external legislation interfering with your backups and data storage.
As a U.S.-based company, we understand your market better than an offshore MSP, and we also understand location-specific concerns, like your bandwidth speed. In fact, our business may even be running on the same Internet Service Provider as yours, so we’ll have a better understanding of what might go wrong or how to fix a problem.
Though we offer 24/7 support, we’re either in the same time zone or just a few hours ahead or behind you, and therefore, have a better understanding of your business’ needs. For example, if you’re having a problem and you’re about to close in an hour, then we will make finding you a solution our top priority, otherwise, you might not be able to resume working until the next business day.
It’s simple logic: With greater efficiency, come faster solutions. With faster solutions, come more efficient employees. Your business shouldn’t be encumbered by a slow server or a malfunctioning printer. While these things do happen, they need to be resolved quickly. Because you don’t have to worry about difficulty with communication, poor connections, or slow service, you’ll be back to work with as little pain as possible.
No one wants to spend money on a service that isn’t quickly and efficiently providing them with the solutions they need. Our customers know that they’re getting their money’s worth when they work with us. Not only do our clients get fast solutions to their problems, as well as long-term maintenance and resolutions for their IT infrastructures, they also get peace of mind. Whether it’s something as small as updating software or something much more catastrophic, our customers know that they can depend on us to provide quality support quickly.
Want to learn more about how your business will benefit from STEADfast IT’s locally-based services? Call (518) 518-7200 to speak with our representatives.