Speed – Service – Security

Speed – Service – Security

Trying to make the best decisions for your business is always tough. In today’s world of MSP’s the choices are overwhelming and many of our current clients were burned in the past by other providers. For the experienced individual that can really drill...
Security

Security

Many of our competitors tout their security credentials so we decided to take a look at that. Google Chrome unveiled plans for 2017 that will attempt to make the Internet a safer place. Starting in late January 2017, Google Chrome’s new security update will flag...
Decisions, decisions….

Decisions, decisions….

With so many choices among managed service providers, how do you know which one is right for you? If you are thinking about making a change how can you know if the move will pair you with a better provider? These questions are not only essential to your long term IT...

Good News

Sometimes we need to talk about something other than IT, today is that day. I learned this AM that a young woman named Roxy Getter has summited Mt. Kilimanjaro at the tender age of 8. This on top of the fact that Roxy is also suffering from a heart condition. My wife...

Response Time

The single biggest complaint that we hear on a consistent basis is how long many business owners have to wait for their MSP to respond to an employee issue. Given that we are all about rapid response, we thought we would take a look at industry norms and then run an...

Lifetime Contribution Award

Here at STEADfast we are pretty darn proud of our CEO, Craig Skevington. Craig was recently recognized by the Center for Economic Growth and his industry peers as a leader and contributor in the IT field. As a life-long resident of the Capital region, developing new...

Managed IT Solutions

Too often, outsourcing tech support results in delays to your employees. Have you ever wondered why? Most Managed Service Providers (MSPs) have only one team available on-hand to respond to your issue, whether it can be solved with a simple phone call or requires...

Outsourcing IT Services

Why should I outsource? Is outsourcing a good idea?   These are two variations of the most-asked question I receive. Other forms include, What will outsourcing do for my business? My answer is this: outsourcing is a business model. It is not inherently good or...

Outsourcing IT

While I’m proud that our response time averages less than 20 minutes per call, I think our greatest accomplishment is the quality of service we provide. Many managed IT services outsource their customer calls to third party call centers, or simply are not customer...
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