#1 – Our “Responsive” is REALLY Responsive 

Our average response time is just 8 minutes, compared to our competitor’s average of 5.5-hours! Your business simply can’t afford to wait hours, and we understand that.  

How are we able to be so responsive when our competition lags behind? We uncovered flaws in the traditional IT support model and took note. We realized that existing IT services were not able to keep up with the pace of business today. That is what drove us to develop our own proprietary software to improve the antiquated IT ticket request system and provide you with ‘best-in-class’ IT services.

Our system is based on emergency room methodology. We triage your problem immediately and begin working within the hour, providing real-time, U.S.- based assistance. We have built a commitment to speed into this system; if you are not contacted by an engineer within 60 minutes of submitting a request, an alert gets sent directly to the cell phone of our CEO. 

#2 – We actually listen. 

Another way we do things differently here at STEADfast IT is that we listened to the needs of our customers who were not being served well by a level-based ticketing system. Their tickets would meander from level one, to level two and then finally to level three if their needs hadn’t been met. The problem with the level-based system is that the time stuck in a queue was costing them business! 

We turned that inefficient model on its head and developed our own process from scratch. At STEADfast IT, when we receive a call or ticket, we immediately evaluate the issue and escalate it to the appropriate engineer for real-time resolution. This way, your request is sent to someone best-suited to solve your problem immediately, instead of getting bogged down in a time-consuming process that only serves to keep you waiting. 

#3 – We are constantly innovating.

We are all operating within a business climate that demands constant innovation, and the ability to adapt to change creates success or leads to failure. By working with us, you can be confident that we will help you keep your IT systems up-to-date and in-line with current best practices and innovations. You will know that your business technology environment is in good hands with STEADfast IT because our team of engineers make it their priority to stay ahead of the curve. You will also get the most innovative IT services available at a fraction of the cost of having your own in-house team, yet still have all the benefits of in-house IT support. Contact STEADfast IT today – we are always ready to take your call because your time is our priority.

This is how IT Support should be, it’s how your IT Service can be.

STEADfast IT – 

Life is full of diversity, so is our client roster, including titans in construction, manufacturing, and hospitality.  We also help the small business owner that builds custom boats or is the local Innkeeper.

Contact us for an assessment based on your needs or just an honest conversation about what you don’t need.