Managed IT Support Services – WHY US
Our Response Time Can’t Be Beat
STEADfast has a mission to revolutionize how IT experiences are created.
We employ two separate, distinct teams to address employee needs accordingly. Our internal team resolves more than 92% of ticket requests the same business day. STEADfast‘s external team focuses on longer-term projects; installation of servers, assessments, and installation.
So, why should you make the move to STEADfast?
Speed of Service –
STEADfast engineers handle requests in real time with a dedicated internal team focused solely on employee support. No answering service, no ticket queue; just an old-fashioned level of service people used to expect and enjoy.
Two Distinct Teams Working Together –
STEADfast employs a dedicated internal team to manage the day to day struggles involving end-user support and urgency. This is the teams only responsibility, to resolve your problem remotely and immediately.
Our external team deals with the on-site resolution along with an assessment of your system’s overall health and performance. Technology changes every single day; we stay up to date so that you don’t have to.
We offer a suite of services that keep your team up and running; we disrupt the break/fix cycle that so many find themselves in by proactively monitoring your systems 24/7. This methodology produces more internal tickets than external, meaning, we fix problems before you even know that you have them.
The Human Connection –
STEADfast focuses on the needs of the individual and our engineers are highly trained to provide a white glove user experience unmatched by our competitors. Internal focus; put people first.
Onboarding is a Snap –
The transition to our STEADfast Managed IT Support Services is easy, with no required disruptions to your employees and can happen over the course of an afternoon.
STEADfast IT –
Our customers include Titans in construction, manufacturing, and hospitality. We also help the small business owner that builds custom boats or is the local Innkeeper. Contact us for an assessment based on your needs.
The Highlights –
30 Minute Rapid Response Promise
24/7 Professional Monitoring
Mobile Device Protection
Worry-free Backups and Upgrades
Based in Saratoga Springs, NY – No Outsourcing
Advanced Planning with our Virtual CIO
STEADfast IT Stays TRU To Our Customers.
Trusted. Responsive. Unique.
FOR A LOW MONTHLY FEE BASED ON THE NUMBER OF EMPLOYEES
WE OFFER THESE SERVICES:
Unlimited Remote Support
Email and Communications
Secure Wireless Networking
Data Backup and Restore
Server Management and Support
Robust Network Hardware
Scheduled Proactive Patching and Optimization
Asset Management and Monitoring
Documentation and Business Intelligence
IT Management and Security Policies