When you have an IT emergency, how long does it take before your help request is answered? What if you could have a response in real time?
Files that have gone missing or devices that refuse to connect can sound like minor hiccups until you find yourself walking into a meeting or presentation unprepared because your IT system let you down. Traditional tech support systems run on a ticket request model that can’t keep up with the speed of the 2018 technologically advanced business world.
In today’s environment, technology keeps your business moving forward. When you hit an inevitable IT snag, your whole operation can grind to a halt. Productivity would be lost, staff time would be wasted, and customer relationships could be compromised as a result. Your business can’t afford to wait days for a response to a ticket request. This is why STEADfast IT treats every help request as an emergency. In fact, our model is based on emergency room triage teams, because we know that fixing your IT crisis as soon as possible is crucial to keeping your business running smoothly and efficiently.
Our internal team of engineers is available around the clock to respond to your employees’ requests because we understand that modern businesses are 24/7 enterprises. We are committed to being there whenever and wherever you need us. We are so dedicated to your tech emergencies that our CEO will get a notification on his personal cell phone if you do not receive a response within 60 minutes of sending a request. With our speed of response and live answering capabilities, our all-inclusive methodology keeps businesses moving forward in a quicker and more efficient way than ever before.
While our engineers focus on end-user support and solving your IT problems fast, our virtual CIOs are there to help you build your IT strategy. We have a team of professionals dedicated to helping businesses like yours with their IT planning and implementation. Our comprehensive model means we can efficiently manage the small setbacks, like a broken printer or a shortage of RAM, while also working with you on long-term goals, like finding and implementing technology solutions to improve speed and productivity, while identifying cost-saving opportunities. This divide and conquer approach makes us a proactive and hands-on IT partner, at a fraction of the cost of an in-house team. Our clients consistently report a 40 to 60 percent reduction in their IT costs as a direct result of choosing to work with STEADfast IT.
What if you already have a great in-house team? By partnering with STEADfast IT, you could alleviate the pressure so that your CIO can focus on big-picture projects. Let us sweat the small stuff so you don’t have to. We provide unlimited remote support at your convenience, and no problem is too small.
Why compromise on IT when you can have it all with us? Contact STEADfast IT today to find out how we can work together to improve your business.