The single biggest complaint that we hear on a consistent basis is how long many business owners have to wait for their MSP to respond to an employee issue. Given that we are all about rapid response, we thought we would take a look at industry norms and then run an internal audit to see how we stack up against the competition. The results surprised us, I think you will be intrigued by this as well.
It’s not just answering the phone in a timely manner, it’s about our response to your need with an engineer to fix the problem in real time, the first time around. Take a look at this table, we are really proud of our internal team and how hard they work to achieve this. Unproductive employees are very expensive; it’s our goal to break that cycle.