Response Guarantee of less than 20 minutes
While I’m proud that our response time averages less than 20 minutes per call, I think our greatest accomplishment is the quality of service we provide.
Many managed IT services outsource their customer calls to third party call centers, or simply are not customer service oriented. They judge success by the volume of issues to which they respond, not by the satisfaction of the person using their service.
When you call us, you reach our own internal command center, not an answering service. We treat your employees with the same concern and respect that you treat your clients and we pride ourselves on being patient, considerate, and solutions-oriented.
In fact, more than 80% of SteadfastIT clients have switched over to us from competing services because of the quality of our response.
