We hear this refrain almost every day, and we feel your pain! How do you make this cycle of frustration and anger go away? You look at your IT provider differently and ask a different set of questions.
For example; how is your ticket/service request handled? What ACTUALLY happens when you pick up the phone and call your provider? Do they take a message or put you thru to an engineer? Do their engineers handle both inside and outside needs? Meaning, do they have a dedicated engineer for end-user support and a separate team for outside/on-site calls?
The traditional way of servicing an account is a thing of the past, managed service providers must rethink how they handle requests. All ticket items going into one funnel no longer works; there needs to be a process where requests are sent to the appropriate resource and handled in real time.
We hate waiting in line to get ice cream so we know you hate the wait time often associated with IT support. This is why we wrote our own software and why our response time is 85 times faster than the competition. Yes, you read that right. An audit of our clients prove that we are much, MUCH faster than the national average.
Call us today, experience the STEADfast way.
