With so many choices among managed service providers, how do you know which one is right for you? If you are thinking about making a change how can you know if the move will pair you with a better provider?
These questions are not only essential to your long term IT health, it’s crucial to you getting a good night’s sleep.
SO, that being said let’s dig in on what providers say and DON’T SAY. Understand their billing process; do you pay for remote support? If remote support is part of the package is it unlimited? Assuming you will pay when the provider comes to your place of business how do they bill for that? Instead of some big contract can you buy hours or blocks of time at a discount? What about insurance; if they do not complete a healthy back-up and lose critical information what recourse do you have? Will they pay to retrieve what might be temporarily lost? Finally, and this one is a biggie in our minds; how long will you wait for someone to get back to you to resolve your problem? Do they have level 1, level 2 and triage service or will your problem be considered an emergency when you first file the ticket? (triage)
When it comes to certifications and cloud capability there is really very little difference among most MSP’s, what really counts is the speed and level of customer service backed by expertise.