Are you shopping around for a technology or managed service provider? The good news is, you have lots of choices in the ‘technology management’ arena. The bad news? Not all managed service providers are equal and some may simply not be an appropriate choice for your business needs. Here are four common mistakes to avoid when shopping around for a managed service provider… and how to avoid them!
Mistake #1: You’ve selected a Managed Service Provider (MSP) who doesn’t focus on response time.
When your computer networks are down, it can have a significant impact on your business and even drive customers away. Choosing an IT service provider that does not focus on response time is a crucial mistake.
At STEADfast IT, our average response time is just 8 minutes, compared to our competitor’s average of 5.5-hours! Your business simply can’t afford to wait hours, and we understand that.
How are we able to be so responsive when our competition lags behind? We uncovered flaws in the traditional IT support model and took note. We realized that existing IT services were not able to keep up with the pace of business today. That is what drove us to develop our own proprietary software to improve the antiquated IT ticket request system and provide you with ‘best-in-class’ IT services.
Mistake #2: You’ve selected an MSP who does not throughly understand you OR your network infrastructure.
One of the first things we do when working with a potential customer is a complete network assessment. This gives us the big picture and enables us to put together a custom technology management plan that fits your unique needs.
We also do a lot of listening. We want to fully understand your technology needs, struggles, pain points, and develop a plan based on precisely what you need- without trying to fit you into a ‘one-size-fits-all’ package. No assumptions, just discussions and data.
Mistake #3: You’ve selected an MSP who is stuck in the past.
We are all operating within a business climate that demands constant innovation, and the ability to adapt to change creates success or leads to failure. By working with us, you can be confident that we will help you keep your IT systems up-to-date and in-line with current best practices and innovations. You will know that your business technology environment is in good hands with STEADfast IT because our team of engineers make it their priority to stay ahead of the curve. You will also get the most innovative IT services available at a fraction of the cost of having your own in-house team, yet still have all the benefits of in-house IT support.
Mistake #4: You’ve selected an MSP without reading their reviews.
To truly do your due diligence, it's important to read Google reviews and ask around your network to get some feedback on your potential technology vendor. Here at STEADfast IT, we are extremely proud to be the highest rated Managed Service Provider in the northeast with over 30 5-star Google reviews- all from REAL customers. We feel that's a true testament of the quality of service we provide to our customers and are honored to be their preferred vendor.
Selecting the right managed service provider will enable you to improve productivity in your organization and concentrate on growing your business! We’d love to answer your questions and help you determine whether STEADfast IT is a perfect match for your needs.
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We'd love to tell you more about how our IT Managed Services might work for your business.