IT Help Desk

Response time to help desk needs is much faster than the competition. 

At STEADfast IT, end-user helpdesk functionality is based on responsiveness to the request sent to our IT helpdesk. Our helpdesk methodology is based on a hospitals emergency room triage practices. When an end-user calls our help desk we immediately evaluate the issue and escalate the call to the appropriate engineer for real-time resolution. 

We do not believe in the industry standard using level one, level two or level three in terms of escalating a ticket request. We believe the help desk engineer should live answer the call and resolve the issue while the end-user is on the phone. Using this methodology our IT help desk has an average resolution time of 8 minutes, the industry standard is 3.5 hours on average. 

In our world, a help desk is there to help and that means a resolution to one’s issues immediately. This responsiveness to helpdesk issues is why STEADfast IT is the most highly rated IT outsourcing company in the Northeast.