end user support

Your Virtual CIO

 

 

As an in-house CIO with a dedicated team of expert techs for support, we understand how frustrating constant interruptions to your team members can be. Key projects get delayed and employees complain about the lack of attention. We can help you with this. Our White Glove end-user support allows your IT team to focus on internal projects while we focus on responsive, remote service with full capability.

 

We resolve 83% of client’s issues remotely.

 

Unlimited Remote Support w/Device Monitoring

  • Ticket Management

Create Ticket Management Protocol

  • Change Management

Develop Best Practices

  • Service Requests

Provide Full Documentation and Tracking Requests

  • Reporting

Provide Desired Execution Dashboard

  • Knowledge Base Development